Frequently Asked Questions
Everything you need to know about shopping with genuinegoods.store
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are the products on your site authentic?
Yes, at genuinegoods.store, we pride ourselves on sourcing directly from verified manufacturers and authorized distributors to ensure 100% product authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How can I track my order status?
Once your order is placed, you can visit our 'Track Order' page and enter your order number and email address to see real-time updates on your shipment.